Return & Refund Policy
Return & Refund Policy
At mugfolkery®, we want you to be completely satisfied with your purchase.
We carefully design and package each ceramic mug to ensure it arrives safely and meets your expectations. If you are not fully satisfied with your order, please contact our customer support team and we will be happy to assist you.
Return Period
You may request a return within 30 days after receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must include original packaging.
- Proof of purchase must be provided.
Return Process
To request a return, please follow these steps:
- Contact our customer support team at:
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Provide your order number and explain the reason for your return.
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Our team will review your request and provide return instructions if approved.
Please do not send items back without contacting us first.
Damaged or Defective Items
We carefully package our ceramic products to help prevent damage during shipping.
However, if your mug arrives damaged, cracked, or defective, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos of the damaged item
- Photos of the packaging
Our team will review your request and provide a suitable solution, including replacement or refund when applicable.
Refunds
Once your return is received and inspected, we will notify you of the refund status.
If approved:
- Refunds will be processed to your original payment method.
- Processing times may vary depending on your payment provider.
Please note that original shipping fees may not be refundable unless the item is defective or incorrect.
Exchanges
If you receive a damaged or incorrect product, we are happy to assist with a replacement.
For other exchanges, please contact our support team to discuss available options.
Return Shipping
Customers may be responsible for return shipping costs unless:
- The item arrived damaged.
- The wrong item was received.
- The product has a confirmed quality issue.
We recommend using a trackable shipping method when returning items.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Products damaged due to improper use
- Items without original packaging
- Items returned after the return period
- Customized or personalized products (if applicable)
Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Orders that have already been processed or shipped cannot be cancelled.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our support team.
Email:
service@mugfolkery.com
Business Information
mugfolkery® is owned and operated by:
Dongguan Meiruotiancheng Technology Co., Ltd.
Registered Address:
Room 601, No.31 Shatou Xidalu, Chang'an Town, Dongguan City, Guangdong Province, China
Thank you for choosing mugfolkery®.
We are committed to providing beautiful ceramic mugs and a reliable shopping experience for every customer.