Shipping Policy
Shipping Policy
At mugfolkery®, we are committed to providing a smooth and reliable shipping experience for every customer.
Each ceramic mug is carefully inspected and securely packaged with protective materials before shipment to help ensure your order arrives safely.
Free Shipping
Enjoy free standard shipping on orders over $49 USD.
Orders below this amount will be charged the applicable shipping fee calculated at checkout.
Free shipping eligibility is based on the order subtotal after discounts and before taxes.
Order Processing Time
Orders are processed after payment confirmation.
Processing Time:
1–3 business days
Once your order has been shipped, you will receive a confirmation email with tracking information.
During holidays, promotions, or peak shopping periods, processing times may be slightly extended.
Shipping Time
Standard Shipping
Estimated delivery time:
7–15 business days
Delivery times may vary depending on your location, shipping carrier, customs processing, weather conditions, and other factors outside our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use the tracking information to check your package delivery status.
If you do not receive your tracking information, please contact our customer support team:
Shipping Address
Please ensure your shipping address is complete and accurate before submitting your order.
mugfolkery® is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information.
If you need to update your shipping address, please contact us as soon as possible after placing your order.
International Shipping
mugfolkery® currently ships to selected countries and regions.
International orders may be subject to customs inspections, import duties, taxes, or additional fees depending on local regulations.
Any customs fees or import charges are the responsibility of the customer.
Damaged or Broken Items
We understand that ceramic products require extra care during transportation.
All mugfolkery® ceramic mugs are carefully packaged before shipping.
If your order arrives damaged or broken, please contact us within 7 days of delivery and provide:
- Order number
- Photos of the damaged product
- Photos of the package
Our team will review your request and provide an appropriate solution, including replacement or refund when applicable.
Lost or Delayed Packages
While we work with reliable shipping partners, unexpected delays may occasionally occur due to:
- Weather conditions
- Carrier delays
- Customs processing
- Incorrect address information
- Other circumstances beyond our control
If your package has not arrived within the expected delivery timeframe, please contact us and we will assist you.
Contact Us
If you have any questions about shipping, tracking, or your order, please contact our support team.
Email:
service@mugfolkery.com
Business Information
mugfolkery® is owned and operated by:
Dongguan Meiruotiancheng Technology Co., Ltd.
Registered Address:
Room 601, No.31 Shatou Xidalu, Chang'an Town, Dongguan City, Guangdong Province, China
Thank you for choosing mugfolkery®.
We are dedicated to delivering beautifully designed ceramic mugs and creating a pleasant shopping experience from order placement to delivery.