Terms and Conditions

Last Updated: October 21, 2026

Scope

These Terms and Conditions govern purchases made through mugfolkery® (“mugfolkery®,” “we,” “our,” or “us”), an online retail store operated by Dongguan Meiruotiancheng Technology Co., Ltd.

Dongguan Meiruotiancheng Technology Co., Ltd. is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through mugfolkery®.

By accessing our website or placing an order, you agree to these Terms and Conditions and the applicable policies published on our website. If you do not agree to these terms, please do not use our website or services.

Product Information

We make reasonable efforts to display product descriptions, dimensions, materials, colors, images, prices, and availability as accurately as possible.

As our collection includes ceramic mugs and drinkware, slight variations in color, glaze, texture, finish, or appearance may occur due to manufacturing processes, lighting conditions, screen settings, or the nature of the materials used.

Product images are provided for illustrative purposes. Please review the product description and specifications carefully before placing an order.

We reserve the right to correct errors, update product information, change availability, or discontinue products when necessary.

Orders and Acceptance

When you place an order through our website, you agree to provide accurate, complete, and current information.

An order confirmation indicates that we have received your order but does not necessarily constitute final acceptance of the order.

We reserve the right to refuse, limit, or cancel orders where reasonably necessary, including in circumstances involving:

• Payment authorization or processing failures.

• Suspected fraudulent or unauthorized transactions.

• Product availability or inventory limitations.

• Errors in pricing, product descriptions, or website information.

• Orders suspected of being placed for unauthorized commercial resale.

• Legal or regulatory restrictions.

If an order is canceled after payment has been collected, an appropriate refund will be issued to the original payment method, subject to applicable payment processing procedures and legal requirements.

Prices and Payment

All product prices, applicable discounts, shipping charges, taxes, and order totals will be displayed during checkout, as applicable.

Prices and promotions may change without prior notice. Any changes will not affect an order that has already been accepted, except where permitted or required by law.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information you provide is accurate.

We reserve the right to take reasonable measures to address suspected payment fraud, unauthorized transactions, or pricing errors.

Shipping and Delivery

Shipping options, estimated delivery times, shipping charges, and applicable restrictions will be presented during checkout or in our Shipping Policy.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise. Delivery may be affected by carrier delays, customs processing, weather conditions, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. Additional costs or delivery issues arising from incorrect or incomplete address information may be the customer's responsibility, to the extent permitted by law.

For additional information, please refer to our Shipping Policy.

Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellation requests are governed by our Return and Refund Policy.

Please review the applicable policy before making a purchase. Certain conditions, deadlines, or product-specific requirements may apply.

If your order arrives damaged, defective, or incorrect, please contact our customer support team with your order information and relevant photographs so we can review the issue and provide appropriate assistance.

Nothing in these Terms and Conditions limits any consumer rights that cannot legally be excluded under applicable law.

Promotions and Discount Codes

Promotional offers, discount codes, and special deals may be subject to eligibility requirements, expiration dates, product exclusions, and usage limits.

Unless otherwise stated, promotional offers cannot be combined with other discounts, transferred to another person, exchanged for cash, or applied retroactively to completed orders.

We reserve the right to modify or discontinue promotions where permitted by law.

Product Use and Care

Customers are responsible for reviewing and following all product instructions, warnings, and care recommendations provided with their purchases.

For ceramic mugs and drinkware, please refer to the specific product listing or accompanying instructions to determine whether an item is suitable for use in a microwave, dishwasher, oven, or other appliance.

Do not assume that a product is microwave-safe, dishwasher-safe, oven-safe, or suitable for other specialized uses unless this is explicitly confirmed in the relevant product information.

Handle ceramic products with reasonable care. Products that are chipped, cracked, or otherwise damaged should be inspected before further use.

We are not responsible for damage resulting from improper use, misuse, unauthorized modification, or failure to follow applicable care instructions, to the extent permitted by law.

Website Use and Prohibited Activities

You agree to use our website only for lawful purposes and in accordance with these Terms and Conditions.

You must not:

• Use our website for fraudulent, deceptive, or unlawful activities.

• Attempt to interfere with website functionality, security, or checkout processes.

• Use unauthorized methods to access our systems or collect website data.

• Abuse promotional offers, discount codes, or purchasing systems.

• Reproduce, distribute, or commercially exploit website content without appropriate authorization.

• Engage in activities that violate applicable laws or infringe the rights of others.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, or website operations, subject to applicable law.

Intellectual Property

All website content, including text, product descriptions, photographs, graphics, logos, branding, page layouts, and other materials, is owned by or licensed to mugfolkery® or its respective rights holders and is protected by applicable intellectual property laws.

You may access and use this content for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission, except where permitted by law.

Limitation of Liability

To the fullest extent permitted by applicable law, mugfolkery® and Dongguan Meiruotiancheng Technology Co., Ltd. shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

We do not exclude or limit liability where such exclusion or limitation is prohibited by applicable law, including any mandatory consumer protection rights.

Nothing in these Terms and Conditions affects any rights or remedies that you may have under applicable consumer protection legislation.

Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

By using our website, you acknowledge that you should review our Privacy Policy to understand our data practices.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions from time to time.

Any revised version will be published on this page with an updated revision date. Unless otherwise required by law, changes will generally apply from the date they are posted and will not retroactively alter completed transactions.

We encourage customers to review this page periodically for updates.

Governing Law

These Terms and Conditions are subject to applicable laws and regulations.

Nothing in this section is intended to deprive consumers of mandatory rights or protections available under the laws that apply to their purchases.

Contact Us

If you have questions about these Terms and Conditions, please contact us using the information below.

Brand: mugfolkery®

Legal Business Name: Dongguan Meiruotiancheng Technology Co., Ltd.

Registered Business Address: Room 601, No. 31 Shatou Xidalu, Chang'an Town, Dongguan City, Guangdong Province, China

Customer Support Email: service@mugfolkery.com

Our customer support team will assist with questions regarding products, orders, shipping, returns, refunds, and other store-related matters.